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General
What are the hours of operation for View Boston?
Hours for View Boston are below. Last entry is one hour prior to closing time.
- Monday: 10am-10pm
- Tuesday: 10am-10pm
- Wednesday: 10am-10pm
- Thursday: 10am-10pm
- Friday: 10am-10pm
- Saturday: 10am-10pm
- Sunday: 10am-10pm
Are animals allowed in View Boston?
Animals and pets are always prohibited in View Boston and the Prudential Center, including when the facilities are not open to the public.
Exceptions are Certified Service Animals and animals in training for certification will be permitted to assist guests with disabilities. Service dogs or service dogs in training must be 12 months or older. Animals under 12 months of age will not be permitted.
Police or other certified assistance animals will be permitted when accompanied by a qualified handler on official business.
How can guests purchase a ticket to visit View Boston?
To purchase a ticket to View Boston please visit the Buy Tickets page or click here.
How do I use my Boston CityPASS® tickets to visit View Boston?
First, purchase your Boston CityPASS tickets online for instant mobile ticket delivery. Next, simply scan your CityPASS tickets at the View Boston kiosk to choose an entry time. At your entry time, present your View Boston ticket at the main entrance. Click here to learn more about saving up to 45% on admission to View Boston plus 3 more top Boston attractions.
How can I change the date on my ticket?
For requests to change the scheduled date and/or time on your tickets, please contact our Guest Services team via email – [email protected]
Can guests re-enter View Boston after they have exited the attraction?
Unfortunately, re-entry is not permitted once a ticket has been scanned in.
Are there restrooms at View Boston?
Restrooms are available for use throughout View Boston. They are located on all levels. Restrooms are for guests of View Boston.
Are guests able to smoke at View Boston?
At View Boston, we are a non-smoking facility. Smoking is prohibited in all areas, including the outdoor Cloud Terrace deck on Level 51
Can guests take photos of the views and exhibits at View Boston?
We encourage all guests to take as many personal photos or video with hand-held devices as they would like. Please post to social channels tagging #ViewBoston.
Professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment is not permitted without prior approval from View Boston management.
For permission to use such equipment, the View Boston Marketing Department must be notified in advance – allow at least 2 weeks for an approval. Please email [email protected] your request and be sure to include your date you plan on visiting.
Do guests need to print their ticket?
If you are able to access your tickets from your phone, there is no need to print them. We can scan directly off your phone. If you are unable to find your tickets and do not have them on your phone, you can visit Guest Services when you arrive and provide the credit card used to purchase to look up the transaction, at which time your tickets can be reprinted for you.
Who can guests contact for lost and found items?
You can come to our Guest Services Desk located in the arcade level or email [email protected] to check and see if we have your item. If the item you have misplaced has your contact information, we will contact you if we find it.
After a day, Lost and Found items will be transferred to the Prudential Center Concierge desk near the Center Court.
Your Visit
How much time should I allocate for your visit?
You should allow approximately 1-hour to 90 minutes to complete your visit.
Is there parking available at View Boston?
We recommend visiting us via public transportation if possible. Information on paid parking at the Prudential Center is available here: https://www.prudentialcenter.com/visit/parking/
What type of bags are allowed in View Boston?
Unfortunately, luggage is not allowed in View Boston. Only bags, backpacks, or packages no larger than 25” high x 17” wide x 9″ deep are permitted.
All visitors and packages are subject to security screening. View Boston reserves the right to refuse entry to any article at our discretion. We do not have lockers or storage capabilities for your personal items.
Does View Boston have a dress code?
We do not have a dress code. We recommend dressing comfortably. Please note – our space is air conditioned during the warm summer months.
What happens if guests forget their tickets?
Do not worry, we can help you! If you are unable to find your tickets and do not have them on your phone, you can visit Guest Services when you arrive and provide the credit card used to purchase to look up the transaction, at which time your tickets can be reprinted for you.
Security Protocols at View Boston
All guests must have a valid ticket and submit to a security screening prior to entering View Boston. Tickets are valid for one-time use and once they are scanned, cannot be used again for re-entry.
The following items will not be permitted:
Firearms or any other type of weapon (knives, box cutters, nun-chucks, mace, pepper spray, stun guns or tasers, and laser pointers) or any other potential weapon determined at the discretion of View Boston Staff or Security. Fireworks are not permitted.
Drones and other remotely controlled devices are not permitted.
Balloons, candles, musical instruments, banners and signage not approved by View Boston Management
Guests failing to adhere to these conditions could be subject to their removal from View Boston and/or the Prudential Center without a reimbursement of the cost of admission. A “terms and conditions” statement is contained on the back of each guest’s ticket. View Boston reserves the right to further restrict the terms and conditions upon a member of the public who is considered a threat to the safety of our exhibits, equipment, or property. View Boston retains the right to alter, delete or add further restrictions at our discretion at any time.
Does View Boston have lockers for guests?
We do not offer lockers or storage facilities. All guests must submit to a security screening prior to entering View Boston. Bags, packages, luggage must be within the following dimensions for admission – no more than 25” high x 17” wide x 9” deep.
tourism & groups
What is considered a group?
Groups of 10 or more, including but not limited to tour groups, schools, scouts, camps, family reunions, social groups, and employee outings.
How will groups receive their tickets?
Groups will receive their tickets via email. Each ticket can with be printed or added to the guests’ mobile device wallet.
Can group tickets be purchased the day of our visit?
Same day tickets can be purchased on our website. We recommend you book at least one day in advance to guarantee ticket availability. Group discount pricing will not be available unless purchased in advance.
What is the refund policy? What if some of our group do not attend?
View Boston does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket.
Can groups change their reservation?
If you booked your group through the Group Sales department, contact your representative to discuss your options if you need to make any updates.
bar
What are the hours for Stratus?
Stratus is open from 12pm-10pm Daily.
Do guests need to purchase an admissions ticket to visit Stratus rooftop bar?
Yes, tickets to View Boston are required to access Stratus.
Can guests make a reservation at the Stratus?
Reservations for Stratus are not available at this time. All guests are welcomed on a first-come first-served basis.
Offers & Discounts
Are there any special promotions or discounts for US Military and Boston First Responders?
When identification signifying membership is presented in person to the Box Office or Guest Relations, View Boston box office agents will provide $10 off full-priced admission packages for the service member and $5 off for up to four accompanying guests. ACTIVE & RETIRED service members from the following agencies are eligible for this special discount program: members of the United States Military Services, the Boston Police Department, Fire Department, and Emergency Medical Services (Public Agency). View Boston endeavors to make this special promotion available every operating day, however, we remind our guests that all admission discount programs are subject to availability and limitation.
Are there any special promotions or discounts for View Boston?
Currently, we have reduced prices for children and seniors. We also offer discounted prices for groups of 10 or more. To see our discounted group rate click here.
Additionally, you can save 20% on 4 or more tickets with our Family Pack discount. To see our discounted Family Pack rate click here.
Can I visit View Boston and save up to 45% off admission with Boston CityPASS® tickets?
Yes, with Boston CityPASS you can bundle your admission to View Boston with 3 more top Boston attraction, like New England Aquarium & Museum of Science, and save up to 45%! One easy purchase and mobile ticket delivery saves time and money. Learn More